Frequently Asked Questions

+Does Redstone install windows or doors?

A. Redstone does not install window and door products, but partners with a list of local installers. This allows Redstone to focus on offering quality service for the products we sell. 

+What areas does Redstone service/deliver windows?

A. Redstone has a wide network of services throughout the state of Idaho and select areas of Wyoming and Oregon.

+What do I do if I have a problem with my windows or doors?

A. Contact us directly and we will diagnose the problem and find a solution to get the issue resolved.

+Does Redstone offer a warranty on its windows and doors?

A. Yes, all manufacturers of the products sold and distributed by Redstone offer a 10-25 year warranty. 

+How will I know if I need new windows?

A. There are several reasons to replace your windows. Have you noticed any of the following:
•    Are you hearing more outdoor noise?
•    Do you feel a draft, even when your windows are closed?
•    Are your window frames soft, chipped or water damaged?
•    Do you have difficulty opening, closing or locking windows?
•    Have you noticed condensation buildup between glass layers or cracked window glass?

If you answered “yes” to any of the above, it may be time to replace your windows.

+Where can I see your product offerings to get a better idea of what I want?

A. Visit the Redstone showroom in Boise, ID or Ketchum, ID which showcases all the manufacturers we carry. 

+Payment options?

A. Redstone requires a 50% down payment at time of order with the remaining 50% due upon delivery.

Accepted methods of payment include checks or credit card. (All credit card transactions incur a 3% processing fee.) https://heartlandpaymentservices.net/WebPayments/RedstoneWindowsDoors